Privacy Policy – How Yono Rummy Protects Your Data

1 Overview

Yono Rummy ("the Platform", "we", "us") is committed to protecting the privacy of everyone who uses our services. This Privacy Policy describes how we collect, use, store and protect personal information when you visit yonorummy.vu, create an account, make deposits or withdrawals in PKR, place bets, play rummy or fish games, or otherwise interact with our Platform.

This policy applies to all users based in Pakistan and should be read alongside our Terms and Conditions. By creating an account and using the Platform, you acknowledge that you have read and understood how your data is handled as set out in this document.

We have written this policy in straightforward English because we want you to actually understand it — not just click through it. If anything here is unclear, our support team is available 24/7 to explain.

2 What We Collect

We only collect data that is necessary to operate the Platform and provide you with a functioning, secure gaming experience. Here is a breakdown of the categories of information we gather:

Data You Provide Voluntarily

When you fill in your registration details, submit verification documents, update your profile, or reach out to customer support, you are providing us with data directly. We only ask for what we genuinely need.

Data Collected Automatically

When you access the Platform, our systems automatically record certain technical information — primarily your IP address, device identifiers, browser type and pages visited. This helps us detect fraud, maintain platform security, and understand how players navigate the site.

3 How We Use Your Data

Every piece of information we collect has a specific purpose. We do not process your data for reasons beyond what is described here:

• Account management: To create, maintain and secure your Yono Rummy account, including password resets and login verification.
• Payment processing: To handle PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and mobile wallets, and to process withdrawal requests to your registered payment method.
• Identity verification: To confirm that you are who you say you are before processing large or flagged withdrawals, or during routine security reviews.
• Fraud prevention: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, and any other activity that violates our Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes about bet settlements, and handle complaints efficiently.
• Platform improvements: To understand which games and features — from cricket betting on PSL fixtures to rummy and fish games — are most popular, so we can continue improving the experience.
• Responsible gaming: To monitor gaming patterns and reach out if we notice signs of potentially problematic play, in line with our Responsible Gaming commitments.
• Promotional communications: If you have opted in, to send you information about bonuses and promotions relevant to your account. You can opt out at any time.

4 Cookies & Tracking Technologies

Yono Rummy uses cookies and similar lightweight tracking technologies to keep the Platform functioning correctly and to understand how it is being used. Cookies are small text files stored on your device — they do not contain personal information on their own but can be used to recognise your browser across visits.

Types of Cookies We Use

• Essential cookies: Required for the Platform to work — keeping you logged in, maintaining your session, and processing transactions. These cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand page visit patterns, session lengths, and which sections of the Platform are most used. Data is aggregated and anonymised where possible.
• Security cookies: Used to detect suspicious login attempts, flag unusual device behaviour, and protect against cross-site request forgery (CSRF).
• Preference cookies: Remember your settings such as language preference so you do not have to reconfigure them on every visit.

You can control cookie behaviour through your browser settings. Disabling essential cookies will prevent you from using the Platform fully. Disabling analytics cookies will not affect your ability to play or transact.

5 Data Sharing & Third Parties

We share your personal data only in specific, limited circumstances where it is necessary to operate the Platform or comply with a legitimate request:

• Payment processors: When you make a deposit or withdrawal, the relevant transaction details are shared with your chosen payment provider — JazzCash, Easypaisa, Raast, or your bank — to complete the transfer. These providers handle your financial data under their own privacy terms.
• Identity verification services: If we use a third-party provider to assist with document verification, your CNIC or submitted documents may be processed by that provider solely for verification purposes.
• Fraud and security partners: We may share limited technical data such as IP addresses or device fingerprints with specialist fraud detection services to protect the Platform and its users.
• Legal compliance: If required by a valid legal process — such as a court order or a formal regulatory request — we may be obligated to disclose certain user information. We will always seek to limit any such disclosure to what is strictly required.

We do not share your data with social media platforms, data brokers, marketing agencies, or any third party for commercial purposes. Any third party that processes data on our behalf is contractually bound to handle it securely and only for the purposes we specify.

6 Data Security

Keeping your account and personal information secure is something we take seriously. The Platform implements a range of technical and organisational measures to protect against unauthorised access, data loss, and misuse:

• All data transmitted between your device and the Platform is encrypted using industry-standard TLS encryption.
• Account passwords are stored as salted hashes — we cannot read your password, and neither can any third party who might gain unauthorised access to our database.
• Financial transaction data is handled through secure, tokenised payment integrations. We do not store full payment credentials on our servers.
• Our systems are monitored around the clock for unusual access patterns, login anomalies, and other indicators of a potential breach.
• Internal access to user data is restricted on a need-to-know basis. Staff who do not need access to your personal information for their role do not have it.

7 Data Retention

We retain your personal data for as long as your account is active, and for a reasonable period afterwards as needed for legal, financial record-keeping, and dispute resolution purposes. Specific retention periods are as follows:

• Account data: Retained for the duration of your account plus a standard post-closure period to handle any outstanding queries or disputes.
• Transaction records: PKR deposit and withdrawal records are retained for a period required by standard financial record-keeping practice.
• Identity verification documents: Retained only for as long as required to satisfy our verification obligations, after which they are securely deleted.
• Support communications: Kept for a reasonable period to allow follow-up on unresolved issues, then deleted.
• Technical and log data: Typically retained for shorter periods as it is used for real-time security monitoring rather than long-term profiling.

When data is no longer needed and its retention period has passed, it is securely deleted or anonymised so it can no longer be linked back to you personally.

8 Your Rights

As a user of the Yono Rummy Platform, you have a number of rights regarding your personal data. You can exercise any of these rights by contacting our support team:

We aim to respond to all data requests within a reasonable timeframe. Requests are handled by our support team, who will verify your identity before releasing any personal information.

9 Children's Privacy

Yono Rummy is strictly an adults-only platform. You must be at least 18 years of age to register and use our services. We do not knowingly collect personal data from anyone under the age of 18.

If we discover or have reason to believe that a registered account belongs to a person under 18, that account will be closed immediately and all associated personal data will be deleted, or handled in accordance with our Terms and Conditions regarding underage use.

If you are a parent or guardian and believe that a minor in your care has registered on this Platform, please contact our support team right away and we will investigate and act promptly.

10 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable standards, or improvements we make to our data practices. When we make meaningful changes, we will notify active users through a notice on the Platform or via the contact details registered to your account.

The date shown at the top of this page reflects when the policy was last reviewed. We encourage you to check back periodically. Continued use of the Platform after any update constitutes your acceptance of the revised policy.

If a proposed change to this policy affects your rights in a way you are not comfortable with, you may request account closure before the changes take effect by contacting our support team.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please reach out to the Yono Rummy support team. We are available around the clock and aim to respond to all privacy-related queries within a reasonable timeframe.

You can also find answers to common questions on our FAQ page. For any issues specifically related to responsible gaming and self-exclusion, visit our Responsible Gaming page.